Last updated: 18 October 2026
We want you to love every Final Note purchase. This policy explains how we deliver your order and what to do if you need to return a product. It should be read together with our Terms & Conditions. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
1. Delivery
1.1 Where we deliver
We deliver to addresses in South Africa, Lesotho, Botswana and Namibia.
Orders delivered to Lesotho, Botswana and Namibia may be subject to customs duties, import taxes or clearance fees charged by the destination country. These charges are for the recipient’s account and are not included in our prices or delivery fee.
1.2 Delivery times
Orders are processed within 2–4 working days of payment being confirmed. Once dispatched, delivery usually takes:
- Main centres: 2–4 working days
- Regional and outlying areas: 4–7 working days
Delivery times are estimates and are not guaranteed. Cross-border deliveries may take longer because of customs clearance. Orders are not dispatched or delivered on weekends or public holidays. During sale periods and the festive season, please allow a little extra time.
1.3 Delivery fees
- Orders under R1 000: R95 flat delivery fee
- Orders of R1 000 or more: complimentary delivery
The delivery fee is shown at checkout before you pay.
1.4 Tracking and receiving your order
You will receive a confirmation email with tracking details once your order has been dispatched. Please make sure someone is available to receive the parcel at the delivery address. If the courier cannot deliver after [two] attempts, the parcel may be returned to us and re-delivery fees may apply.
Please check your parcel on delivery. If the packaging is visibly damaged, note this with the courier and contact us as soon as possible.
2. Returns for a change of mind
If you change your mind, you may return a product within 7 days of receiving it for a full refund, provided that:
- the product is unused and unopened, in its original packaging with all seals and cellophane intact; and
- you arrange and pay for the return courier yourself — return courier costs are for your own account.
For health and hygiene reasons, perfumes, skin care and diffusers that have been opened, used, tested or had their seal broken cannot be returned for a change of mind.
Once we have received the returned product and confirmed that it is unused and unopened, we will refund the full purchase price of the product to your original payment method. The original delivery fee is not refundable for change-of-mind returns.
3. Defective, damaged or incorrect products
If a product arrives damaged, is defective, or is not what you ordered, please email hello@finalnote.co.za with your order number, the reason for the return and photographs clearly showing the damage or defect and the packaging. We recommend letting us know within 7 days of delivery so we can lodge any claim with the courier, but this does not affect your rights under the CPA, which allow you to return defective goods within six months of delivery.
We will arrange the return with you. Once the product has been received and assessed and the defect or damage is confirmed, we will refund you in full within 7 days, including the return courier cost. If you prefer, we can replace the product instead.
This does not apply to damage caused by misuse, accidents, exposure to extreme heat or direct sunlight, or normal wear after use.
4. How to return a product
- Email hello@finalnote.co.za with:
- your order number;
- the product(s) you wish to return;
- the reason for the return; and
- clear photographs of the product(s) and packaging (for damaged or defective products, please show the damage or defect clearly).
Return requests without photographs and a reason cannot be processed.
- We will reply with a return reference and the return address. Please do not send a return without a reference, as this may delay your refund.
- Pack the product securely, include your order number and return reference, and send it using a trackable courier service. We recommend keeping proof of postage.
Returns address: Forty4 Solutions (Pty) Ltd t/a Final Note, 76 President Swart Street, Panorama, Cape Town, South Africa.
5. Refunds
Refunds are made to the original payment method:
- Card payments are refunded to the same card through Yoco. Card refunds may take [5–10] working days to reflect, depending on your bank.
- EFT payments are refunded by EFT. We will ask you for the bank account details to refund into.
Under ECTA, if you cancel an online purchase within the 7-day cooling-off period, we will refund any payments made within 30 days of the date of cancellation. In practice, we aim to refund much sooner.
6. Contact us
Questions about delivery or returns? Contact us at hello@finalnote.co.za or 082 079 0019. Our office hours are Monday to Thursday 8:30am – 4:00pm, and Friday 8:30am – 12:30pm.