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Final Note

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PAIA & POPIA

Last updated: 18 October 2026

This page is the manual of Forty4 Solutions (Pty) Ltd t/a Final Note in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), and also explains how we process personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Guide on how to use PAIA

The Information Regulator has published a guide that explains how to exercise your rights under PAIA and POPIA. It is available on the Information Regulator’s website at inforegulator.org.za, and a copy can be requested from us at hello@finalnote.co.za.

2. Records we hold

We hold the following categories of records:

  • Company records: incorporation documents, share register, minutes and resolutions.
  • Financial and tax records: financial statements, accounting records, invoices, tax records, banking records.
  • Customer records: customer contact details, orders, delivery records, correspondence, returns and refunds.
  • Supplier and operator records: supplier contracts, purchase orders and correspondence.
  • Product records: product formulations and specifications, labelling, compliance and quality records.
  • Marketing records: newsletter subscriber lists and consent records, marketing materials.
  • Employee records (where applicable): employment contracts, payroll and personnel records.
  • B-BBEE records: B-BBEE certificate or sworn affidavit.

Records that are publicly available, such as the information on our website, may be accessed without a formal request.

3. How to request access to a record

  1. Complete the prescribed request form (Form 2), available from the Information Regulator’s website or from us on request.
  2. Email it to us at hello@finalnote.co.za, together with proof of your identity.
  3. Provide enough detail to identify the record and state the form in which you want access.

We will respond within 30 days, as required by PAIA. Prescribed fees may be payable for requests for records that do not contain your own personal information, and for reproducing records. Access may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA, for example to protect the privacy of third parties or confidential commercial information.

4. Processing of personal information (POPIA)

4.1 Purposes of processing

We process personal information to sell and deliver our products, manage customer accounts, handle returns and refunds, communicate with customers, send marketing to those who have opted in, manage our suppliers, comply with legal obligations and protect our business against fraud.

4.2 Categories of data subjects and information

  • Customers: names, contact details, delivery and billing addresses, order history, account details and communication preferences.
  • Newsletter subscribers: email address and consent records.
  • Suppliers and service providers: company names, contact persons, contact details, banking and tax details.
  • Employees and contractors (where applicable): identity, contact, employment and payroll information.

4.3 Recipients of personal information

Payment provider (Yoco), courier and delivery partners, website hosting and IT providers, email marketing providers, professional advisers, and government authorities where required by law.

4.4 Cross-border transfers

Some of our service providers may store information outside South Africa. We only transfer personal information where the recipient provides an adequate level of protection, as required by section 72 of POPIA.

4.5 Security measures

We use reasonable technical and organisational measures to protect personal information, including HTTPS encryption, secure payment processing, access controls, strong passwords, regular software updates and backups.

5. Your rights

You may request access to your personal information, ask us to correct or delete it, object to its processing or withdraw your consent, as described in our Privacy Policy. Email hello@finalnote.co.za to make a request.

6. Complaints to the Information Regulator

If you are not satisfied with our response to a request or with how we handle personal information, you may complain to the Information Regulator (South Africa):
Website: inforegulator.org.za
PAIA complaints: PAIAComplaints@inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za

7. Availability of this manual

This manual is available on our website, free of charge, and a copy can be requested from us at hello@finalnote.co.za. It will be updated whenever there are material changes.

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