Complimentary delivery on orders over R1 000 · Made in South Africa

Final Note

Luxury perfumes, home & space fragrances and skin care.

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Privacy Policy

Last updated: 18 October 2026

Your privacy matters to us. This Privacy Policy explains how Forty4 Solutions (Pty) Ltd, trading as Final Note (“Final Note”, “we”, “us” or “our”), collects, uses, shares and protects your personal information when you visit finalnote.co.za, buy from us or otherwise interact with us. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who we are

Responsible party: Forty4 Solutions (Pty) Ltd t/a Final Note
Physical address: 76 President Swart Street, Panorama, Cape Town, South Africa
Information Officer: [full name]
Email: hello@finalnote.co.za
Telephone: 082 079 0019

2. Personal information we collect

We only collect the personal information we need. Depending on how you interact with us, this may include:

  • Identity and contact details: name, email address, telephone number, billing and delivery addresses.
  • Order information: products purchased, order value, order history, delivery instructions and correspondence about your order.
  • Account information: if you create an account, your login details (your password is stored in encrypted form and we cannot see it).
  • Payment information: card payments are processed securely by our payment provider, Yoco. We do not see or store your full card number, expiry date or CVV. If you pay by EFT, we receive the payment amount, reference and the name of the paying account from our bank, and, if a refund is needed, the bank account details you provide for the refund.
  • Marketing preferences: whether you have subscribed to our newsletter and your communication preferences.
  • Technical information: IP address, browser type, device information and how you use our website, collected through cookies and similar technologies (see our Cookie Policy).
  • Communications: messages you send us by email, contact form, WhatsApp or social media.

We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian.

3. How we use your personal information

We use your personal information to:

  • process, pay for, deliver and support your orders, including returns and refunds;
  • create and manage your customer account;
  • communicate with you about your orders and respond to your enquiries;
  • send you our newsletter and marketing communications, if you have opted in;
  • prevent fraud and keep our website and customers secure;
  • improve our website, products and services; and
  • comply with our legal obligations, including tax and accounting requirements.

We process your personal information on the lawful grounds set out in POPIA, namely: to conclude and perform our contract with you, to comply with the law, for our legitimate interests (such as fraud prevention and improving our services), and with your consent (such as for direct marketing).

4. Direct marketing

We will only send you electronic marketing if you have opted in, or if you are an existing customer and we are marketing similar products to you, as permitted by section 69 of POPIA. Every marketing message includes a way to unsubscribe, and you may opt out at any time free of charge.

5. Who we share your information with

We do not sell your personal information. We share it only with trusted third parties who help us run our business, and only to the extent necessary:

  • Payment providers and our bank: Yoco, to process card payments securely, and our bank, to receive EFT payments and make refunds.
  • Courier and delivery partners: to deliver your orders and returns.
  • Website hosting and IT service providers: to host and maintain our website and email.
  • Email marketing provider: [e.g. Mailchimp / MailPoet], to send newsletters to subscribers.
  • Professional advisers and authorities: our accountants, auditors and legal advisers, and regulators or law enforcement where required by law.

These operators are required to keep your information confidential and secure, and to process it only on our instructions.

6. Transfers outside South Africa

Some of our service providers (for example, website, email or marketing platforms) may store information on servers outside South Africa. Where this happens, we ensure that the recipient is subject to laws, binding agreements or corporate rules that provide an adequate level of protection, as required by section 72 of POPIA.

7. How we protect your information

We take appropriate, reasonable technical and organisational measures to protect your personal information against loss, damage and unauthorised access, including encrypted (HTTPS) connections, secure payment processing, access controls and regular software updates. If we become aware of a security compromise affecting your personal information, we will notify you and the Information Regulator as required by POPIA.

8. How long we keep your information

We keep personal information only for as long as necessary for the purposes set out above, or as required by law. Order and financial records are generally kept for five years to meet tax and accounting requirements. Newsletter data is kept until you unsubscribe. Afterwards, information is securely deleted or de-identified.

9. Your rights

Under POPIA you have the right to:

  • ask whether we hold personal information about you and request access to it;
  • ask us to correct, update or delete your personal information;
  • object to the processing of your personal information, including for direct marketing;
  • withdraw your consent at any time, where we rely on consent; and
  • lodge a complaint with the Information Regulator.

To exercise any of these rights, contact our Information Officer at hello@finalnote.co.za. We may need to verify your identity before responding. More information is available in our PAIA & POPIA page.

10. The Information Regulator

If you are not satisfied with how we have handled your personal information, you may complain to the Information Regulator (South Africa):
Website: inforegulator.org.za
Complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

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